Privacy policy

Last updated: June 20, 2026

AISTROWISE operates this store and website, including the data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). AISTROWISE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Data controller

The controller of the personal data collected through the Services is STARFINITY, SOCIEDAD LIMITADA (Sociedad de Responsabilidad Limitada Unipersonal, a single-member limited liability company), which owns the AISTROWISE trademark. Its tax ID (CIF) is B27662683. It is registered with the Barcelona Commercial Registry (Sheet 655429), and its registered office and tax address are at Calle Rambla del Poblenou, 11, Escalera B, Piso 6, Puerta 1, 08005 Barcelona, Spain.

For any matter related to the processing of your personal data, you can contact us at privacy@aistrowise.com or legal@aistrowise.com.

Personal information we collect or process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and what applicable law permits or requires:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related information.
  • Account information including your username, password, birth data, security questions, preferences, and settings.
  • Transaction information including the items you view, add to your cart, save to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including the information you provide when you communicate with us, for example, when you send a complaint to customer support.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about how you interact with the Services, such as how and when you use or navigate them.
  • Birth data: including the date, exact time, and city of birth that you voluntarily provide to generate your birth chart or astrology report. This data is used solely to calculate the planetary positions needed to deliver the service you purchased.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

We process your personal information on one or more of the following legal bases under Article 6 of the General Data Protection Regulation (GDPR): performance of the contract we have entered into with you (Art. 6(1)(b)), compliance with legal obligations (Art. 6(1)(c)), the consent you have given for specific purposes such as marketing (Art. 6(1)(a)), and the legitimate interest of AISTROWISE in keeping the Services secure and preventing fraud (Art. 6(1)(f)), provided that this interest does not override your rights and freedoms.

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you. This includes performing our contract with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, and sending you notifications related to your account. It also includes processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online ads for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart or other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and keep our services secure. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other information with anyone.
  • Communications with you. We use your personal information to provide you with customer support, respond to your requests, provide services to you effectively, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • Data processors acting on our behalf under Article 28 of the GDPR, including, principally: Shopify Inc. (store hosting and order processing, US), GoAffPro (Ambassador Program management, India), Klaviyo Inc. (email marketing and CRM automation, US), payment gateways (PayPal, Mercado Pago, and Stripe through Shopify Payments, depending on the payment method you choose), and text-generation technology providers used to generate reports (Google Cloud Platform for the Gemini models and Anthropic for the Claude models, both in the US). Some of these processors are located outside the European Economic Area (US, India). International transfers are carried out under Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards under Chapter V of the GDPR.
  • With business and marketing partners, to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing based on your online activity with different merchants and websites.
  • When you direct or ask us to disclose certain information to third parties, or otherwise consent to that disclosure, for example, to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency proceedings, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
  • Astrological data for report generation: to generate personalized reports and horoscopes, we share only the data that is strictly necessary (date, time, and place of birth, with no personal contact details) with our text-generation technology providers: Google Cloud Platform (Gemini models) and Anthropic (Claude models), both based in the US. The astronomical calculation is performed with the Swiss Ephemeris library on our own infrastructure. These providers process the information to create the content of the digital product you receive. Under the data processing agreements we have signed with them, they do not store it for any other purpose.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own. In addition, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over the use of that information for those purposes. To learn more about how Shopify uses your personal information and about any rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify's privacy portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and their other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and to users of those third-party platforms, with no limitations on its use by us or by third parties. The inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, unless expressly stated in the Services themselves.

Children's data

The Services are not intended for use by minors, and we do not knowingly collect personal information from anyone who is a minor under the applicable law in your jurisdiction. If you are the parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Ambassador Program data

If you sign up as an Ambassador in our Ambassador Program (learn more at aistrowise.com/pages/ambassadors), we will also process your identification, contact, tax, and payment data to manage your contractual relationship as an Ambassador, in accordance with the Program Terms you accept when you enroll. The legal basis for this processing is the performance of a contract (Art. 6(1)(b) GDPR) and compliance with legal obligations (Art. 6(1)(c) GDPR, in particular tax and commercial obligations). The processor for this specific use case is GoAffPro, which hosts the Ambassador dashboard and processes the data on our behalf under a data processing agreement (Art. 28 GDPR). To exercise any of your rights in connection with the Program, you can write to privacy@aistrowise.com or ambassadors@aistrowise.com.

Security and retention of your information

Please keep in mind that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

Retention periods depend on the purpose of the processing:

  • Account and order data: for as long as your account is active, and afterward for the legal retention period for commercial and tax records: 6 years under Art. 30 of the Spanish Commercial Code (Código de Comercio) and 4 years under the Spanish General Tax Law (Ley General Tributaria).
  • Ambassador data: for as long as the Program contract is active, and afterward for 6 years from the last commission paid (a commercial and tax obligation).
  • Marketing data: until you withdraw your consent or unsubscribe.
  • Support data: 2 years from the date your last ticket is closed, unless a longer retention period is needed to handle disputes.
  • Browsing data (cookies): as set out in the Cookie Policy, for a maximum of 24 months.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may apply only in certain circumstances, and in some cases we may decline your request where the law allows it.

  • Right of access. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to ask us to delete the personal information we hold about you.
  • Right to rectification. You may have the right to ask us to correct inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or about orders you have placed.

If you live in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations set out in local law, you may exercise the following rights in addition to those listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of your consent before you withdrew it.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and about any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time, as provided by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below. If you live in Spain, you have the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es. If you live in another EEA country, you can find a list of the competent data protection authorities here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and give notice of the changes as required by applicable law.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, you can contact us at:

  • privacy@aistrowise.com: data protection requests (access, rectification, erasure, objection, portability).
  • legal@aistrowise.com: general legal and contractual matters.
  • ambassadors@aistrowise.com: matters related to the Ambassador Program.
  • info@aistrowise.com: general inquiries.